Legal
Privacy policy
Last updated: 17 September 2026
Murcon Safety Solutions (“Murcon”, “we”, “us” or “our”) is the controller of personal information described in this policy. This policy covers murconsafetysolutions.co.uk and this client portal.
If you have any questions, email support@murconsafetysolutions.co.uk.
1. Information we collect
Website enquiries
When you contact us, including through our enquiry form, we may collect your name, company name, email address, telephone number and the details of your message.
Client portal accounts
If we set up a portal login for your business, we collect the name and email address of each authorised user, login activity, requests you send (including any files or photos attached), and the health and safety documents we share with your company.
Technical information
Our hosting and portal systems may record standard technical data such as IP address, browser type, pages visited and the date and time of a visit. We use this to keep the service secure and working properly.
2. How we use information
We use personal information to:
- respond to enquiries and provide health and safety services
- create and manage client portal accounts
- share documents, handle requests and keep a record of our work with you
- send service emails, such as invites, password resets and request updates
- protect the security of the website and portal
- meet our legal and professional obligations
We do not sell your personal information. We do not use it for unsolicited marketing unless you have asked us to keep in touch.
3. Our legal bases
Under UK GDPR we rely on one or more of the following:
- Contract — to provide services you have asked for, including portal access
- Legitimate interests — to run and secure our website, respond to enquiries and keep business records
- Consent — where you tick a box asking us to contact you about an enquiry
- Legal obligation — where we must keep records or respond to a lawful request
4. Who we share information with
We only share personal information where we need to. That may include:
- trusted suppliers who host this website, host the client portal, store files or send email on our behalf
- professional advisers, insurers or regulators where we have a duty to do so
- Microsoft or similar preview tools if you open a Word or Excel file in the portal preview
Suppliers are only allowed to use the information to provide their service to us.
5. Cookies
The public website does not use advertising or analytics cookies.
The client portal uses essential cookies so that you can stay signed in and so the service can work securely. These are required for the portal to function. We do not use them to track you across other websites.
6. How long we keep information
We keep enquiry details for as long as we need them to deal with your request and for a reasonable period afterwards. Portal accounts, documents and request records are kept while you are a client and for as long as we need them for our professional, insurance or legal records. We then delete or anonymise the information.
7. Your rights
You can ask us to access, correct, delete or restrict your personal information, or to provide a copy of it. You can also object to certain uses. To do so, email support@murconsafetysolutions.co.uk.
You can complain to the Information Commissioner’s Office at ico.org.uk if you are not satisfied with how we have handled your information.
8. Security and international transfers
We use reputable hosting, access controls and encrypted connections. No online service is completely secure, so please keep your portal password private and tell us if you think an account has been misused.
Some suppliers may process information outside the UK. Where that happens we expect appropriate safeguards to be in place.
9. Changes
We may update this policy from time to time. The latest version will always be published on this page.